About HumanPost
At HumanPost, we're building the infrastructure that makes hiring humans to complete tasks as easy as making an API call.
Our first product helps companies distribute content at scale through real people.
We've built a network of 15,000+ people across the US who help companies distribute content on TikTok and Instagram.
We're a fast-growing, early-stage startup looking for a Technical Support & Operations Specialist who can help us deliver an incredible experience to our customers and posting network.
The Role
We're looking for someone who's equal parts problem solver, technical thinker, and people person.
Someone who can handle customer support, troubleshoot technical issues, identify operational bottlenecks, and build systems that prevent the same problems from happening twice.
You'll work directly with our founders, customers, and posting community to keep our platform running smoothly.
You'll solve support issues and build the systems that keep our operations running smoothly.
Your job is simple: Solve problems, make our users happy, and build systems that make our operations more efficient.
What You'll Do
- Own customer support: Respond to questions, troubleshoot issues, and help customers get the most out of HumanPost.
- Support our posting network: Help thousands of people navigate onboarding, account setup, posting tasks, payments, and technical issues.
- Troubleshoot technical problems: Investigate bugs, identify root causes, and work with our engineering team to resolve issues.
- Build support automations: Use AI tools, workflows, and integrations to automate repetitive support tasks.
- Improve internal systems: Identify inefficiencies in our processes and create solutions that reduce manual work.
- Manage escalations: Take ownership of complex issues and ensure they're resolved quickly and professionally.
- Create documentation: Build internal knowledge bases, troubleshooting guides, and support resources.
- Turn feedback into product improvements: Identify recurring problems, share insights with the product team, and help prioritize fixes.
Who We're Looking For
- You're an excellent communicator who can explain complex issues in simple terms.
- You're technically inclined and comfortable troubleshooting software problems.
- You have experience in customer support, technical support, operations, or a similar role.
- You're comfortable learning new software and figuring things out independently.
- You understand APIs, databases, and basic technical concepts, even if you're not a software engineer.
- You're comfortable using AI tools to automate workflows and solve problems.
- You're highly organized and can manage multiple issues without dropping the ball.
- You take ownership of problems instead of simply passing them to someone else.
- You have strong product instincts and can recognize when a support issue is actually a product problem.
- You thrive in fast-moving environments where processes are still being built.
Bonus points if
- You have experience with Firebase, Firestore, SQL, or database queries.
- You know how to write basic scripts in Python or JavaScript.
- You've built automations using tools like Zapier, Make, or n8n.
- You've worked at an early-stage startup or marketplace.
- You have experience managing large online communities or gig-worker networks.
- You've used support tools like Intercom, Zendesk, or similar platforms.
- You've worked with Stripe, payment systems, or user verification workflows.
- You can use AI coding tools to build simple internal tools without relying on an engineer.
Why Join HumanPost?
We're building something ambitious, and our operations are growing quickly.
With thousands of people on our platform, there are constantly new challenges to solve, processes to improve, and opportunities to automate.
You'll have direct access to the founders, significant ownership over how our support operations function, and the freedom to build better systems rather than simply follow existing processes.
Your work will have a measurable impact on customer happiness, operational efficiency, and our ability to scale.
We're looking for someone who doesn't just want to answer support tickets. We want someone who wants to make support tickets unnecessary.
How to Apply
Send us:
- A short introduction about yourself.
- An example of a difficult technical or customer issue you've solved.
- An example of a process you've automated or improved.
- What tools or technologies you're most comfortable working with.
We care more about your ability to solve problems, take ownership, and learn quickly than your previous job titles.
Use this email subject
Technical Support & Operations Specialist — [Your Name]